At Yoosavers, we want you to be completely satisfied with your purchase. If you are not satisfied with your discounted product, we offer a hassle-free return policy to ensure your peace of mind. Please read the following guidelines and instructions for returning items purchased from our website.

Eligibility:

Only products purchased directly from Yoosavers are eligible for return.

Products must be in their original condition, unused, undamaged, and with all original tags and packaging intact.

Some items, such as perishable goods, intimate apparel, and personalized items, may not be eligible for return due to hygiene or customization reasons. Please check the product description for specific return eligibility.

Return Period:

You may initiate a return within 30 days from the date of delivery.

To be eligible for a return, your item must be postmarked for return within the specified return period.

Return Process:

To initiate a return, please follow these steps:

1. Contact our customer support team at [Email Address] or [Phone Number] to request a return authorization. Provide your order details and reason for the return.
2. Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
3. Pack the item securely in its original packaging, along with the RMA number and any additional documentation requested.
4. Ship the package to the address provided by our customer support team. We recommend using a trackable shipping service to ensure the safe return of the item.

Return Shipping:

Unless the return is due to an error on our part (e.g., defective or incorrect item received), you will be responsible for the return shipping costs.

We recommend insuring the package for the full value of the item, as we cannot be held responsible for lost or damaged returns.

Refund Process:

Once we receive your returned item and verify its condition, we will process the refund within 3 days.

Refunds will be issued in the original form of payment used for the purchase, unless otherwise specified by our customer support team.

Please note that the original shipping charges (if any) are non-refundable.

Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately. We will provide instructions on how to return the item and arrange for a replacement or refund, as applicable.

Non-Returnable Items:

Certain items, such as clearance or final sale products, gift cards, and downloadable software, may not be eligible for return. Please check the product description for specific return eligibility.

If you have any questions or need further assistance regarding our return policy, please contact our customer support team. We are here to help you with any concerns and ensure your shopping experience with Yoosavers is satisfactory.

Note: This return policy is subject to change without prior notice. Please refer to the return policy in effect at the time of your purchase.